Thank you for choosing Cycle Albania to take you on your next adventure!
In order to prepare for your trip, please ensure you read through the below information carefully as it contains important details about your booking and may answer any potential questions you could have. In addition for any further questions you can also always contact Out Team.
Paying for Your Holiday and Insurance
When you make your booking you must pay a deposit of at least 25% per person of your selected travel arrangements (minimum US$500 per person or equivalent). For Polar holidays the required deposit is 25% per person of your selected travel arrangements (minimum US$2000 per person or equivalent). For Private Groups the deposit amount will be confirmed on the initial quotation document sent prior to booking. The balance of the price of your travel arrangements must be paid at least 90 days (150 days for Polar holidays) before your departure date. In certain cases we may request full payment more than 90 days before departure where, for example, airlines require full payment on booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
You may be required to pay for any non-transferable and non-refundable items such as National Park entrance fees and Permits, and in some cases for accommodation and services at peak times of travel or where accommodation and spaces are limited. You will be advised of all such charges due at the time of booking and before your booking is confirmed. You may also be required to pay for any non-transferable and non-refundable items, such as special air fares, tickets or entry permits and any other applicable supplements due, at the time of booking and they may be non-refundable in the event of cancellation.
Please note that we do not accept payment by Amex.
Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you.
Exodus can recommend a travel insurance provider, however you are responsible for ensuring that you are in possession of travel insurance for the entire duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with sufficient cover/benefits and you are responsible for ensuring any policy is sufficient for you; your needs and your specific trip. When you make your insurance arrangements you must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your tour. Exodus will not be responsible for costs you may incur as a result of not having valid or adequate travel insurance. It is the responsibility of all our clients to declare any material facts including known medical conditions to their insurers, as failure to do so may result in a claim being reduced or declined.
We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements.
4. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):
|
Outside of 70 days |
Deposit can be transferred to a new booking made within 12 months of the date the original booking was cancelled.
Any remaining balance will be refunded excluding any specified non-refundable costs as set out in clause 4 above. |
| 69 to 42 days | 50% of the holiday cost.
Any remaining balance will be refunded excluding any specified non-refundable costs as set out in clause 4 above. |
| 41 to 21 days | 75% of the holiday cost.
Any remaining balance will be refunded excluding any specified non-refundable costs as set out in clause 4 above. |
| 21 days or after | 100% of the holiday cost |
| 14 days or less (or failure to join the holiday) (inclusive) | 100% of the holiday cost |
Certain trips may involve different cancellation charges; you will be advised if this is applicable to your holiday during the booking process.
For Polar holidays, the following cancellation charges will be made:
| Cancellation period (before departure) |
Cancellation Fee (per person) |
| Outside of 180 days | No fee if cancelled within 15 days of booking date. US $1250 cancellation fee if cancelled 16 days or more of booking date |
| 179 to 120 days | Loss of deposit. |
| 119 to 90 days prior to departure | 50% of the holiday cost. |
| 89 to 60 days prior to departure | 75% of the holiday cost. |
| 59 to 0 days prior to departure | 100% of the holiday cost. |
Notes (i) Your deposit is non-refundable and is transferable only (subject to the above cancellation tables); (ii) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges; (iii) as stated, certain travel arrangements are non-refundable and are
subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed.
5. If You Change Your Booking
If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name or your travel agent. You will be asked to pay an administration charge of $60, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure provided that the new lead passenger accepts the transfer and these Terms and Conditions. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
6. If We Cancel Your Booking
Exodus reserves the right to cancel an itinerary before departure for any reason whatsoever, including too few participants ,logistical problems a Force Majeure Event (as defined in Section 8), or any other circumstances that may make operation of the trip inadvisable. All trip payments received will be promptly refunded, and this refund will be the limit of Exodus’s liability without any further obligation on Exodus’s part. Exodus is not responsible for any expenses incurred by trip members in preparing for the trip, including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other trip-related expenses.
7. If We Change Your Booking
(a) Changes to the price
We can change your holiday price after you’ve booked, only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked.
(b) Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your accommodation to another of the same or higher standard,.
If we are forced by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
I. We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
II. If you choose to accept a refund then that is the only liability we have and we will not be liable for any further sums, compensation or otherwise and you are advised to adequately insure yourselves against cancellation for any reason